Shipping policy

Shipping Policy

Rates

Shipping is free on orders of $40 or more (after discounts, before tax). Orders under $40 ship for a flat rate of $5.00.

Where We Ship

We ship to addresses within the United States, including APO, FPO, and DPO military addresses. We are not able to ship internationally at this time. PO boxes are fine; those orders ship via USPS.

Carriers

Orders ship via USPS, FedEx, or UPS depending on package size and destination. We choose the carrier at the time of shipment and are not able to accommodate carrier requests.

Processing and Roast Schedule

We roast to order so your coffee arrives as fresh as possible. Our roast and ship days are Monday and Wednesday, with additional Friday roasts as needed. Orders placed before 8:00 a.m. Eastern on a roast day ship that day; orders placed after the cutoff ship with the next roast. In practice, most orders ship within 1 to 3 business days of being placed. Gear, merchandise, and gift orders that don’t include coffee ship on the same schedule. Processing times may be longer around holidays and during promotions.

Delivery Times

Most orders arrive within 2 to 5 business days of shipping, depending on your distance from Indianapolis. Delivery estimates shown at checkout and in tracking are provided by the carrier and are not guaranteed.

Tracking

You’ll receive an email with tracking information as soon as your order ships. If your tracking hasn’t updated in several days, give it a little time, since carriers sometimes miss scans, then email orders@paves.shop if it still looks stuck.

Local Pickup

Prefer to skip shipping? Select local pickup at checkout and we’ll email you when your order is ready at our roastery, 1125 W 16th St., Indianapolis. Pickup orders follow the same roast schedule above. Please pick up your order within 7 days of the ready notification.

Subscriptions

Subscription orders are roasted and shipped on the same schedule as regular orders, based on your renewal date. You can adjust your renewal date, frequency, or shipping address anytime from your account portal.

Shipping Address

Please double-check your address at checkout. We’re not able to reroute or replace packages shipped to an incorrect or incomplete address that was entered at checkout, though we’re happy to help you contact the carrier.

Lost, Damaged, or Incorrect Orders

If your order arrives damaged, contains the wrong items, is missing items, or never shows up, email orders@paves.shop within 7 days of the delivery date (or the expected delivery date if it never arrived) and we’ll replace it. Full details are in our Refund and Return Policy.

Questions

Email orders@paves.shop with your Order Number and we’ll get you sorted out.