Refund policy
Refund and Return Policy
We want you to be completely satisfied with your purchase. If you’re not happy with your order for any reason, we’re here to help. Please contact orders@paves.shop for assistance, and be sure to include your Order Confirmation Number in any correspondence.
This policy applies to orders placed through our online store. For purchases made at one of our cafes, please contact the cafe directly or email cafes@paves.shop. Wholesale orders are governed by the terms of your wholesale agreement.
Lost, Damaged, or Incorrect Orders
Sometimes things go wrong in transit. If your order arrives damaged, contains the wrong items, is missing items, or never arrives at all, we will make it right. If you experience any of these issues, please email orders@paves.shop within 7 days of the delivery date (or the expected delivery date, if the package never arrived) so we can assist with replacing any lost, damaged, or incorrect items. Photos of damaged items or packaging are very helpful and will speed things up. You do not need to return damaged or incorrect coffee to us.
Please double-check your shipping address at checkout. We are unable to replace or refund orders shipped to an incorrect address provided by the customer, though we’re happy to help you reach the carrier.
Coffee Returns
Due to food safety concerns, we cannot accept returns of coffee or other consumable products. If you are unhappy with your coffee for any reason, please contact orders@paves.shop and we’ll do our best to help.
Gear and Merchandise Returns
We accept returns of gear and merchandise only if the item is defective or damaged. We do not accept returns or exchanges for change of mind. Returns can be initiated within 14 days of the delivery date by emailing orders@paves.shop with your Order Number and photos of the issue. In many cases we can approve a replacement from the photos without you needing to ship the item back.
If a return is needed, we will provide a prepaid return shipping label. Return shipping costs for defective or damaged merchandise and gear are covered by Tinker Coffee.
Sale and clearance items are final sale and cannot be returned or exchanged unless they arrive defective or damaged.
Exchanges
We replace gear and merchandise items only if they are defective or damaged. If the same item is no longer available, we will offer a comparable replacement, store credit, or a refund to your original payment method.
Refunds
Once we receive and inspect a returned item, we will notify you of the status of your refund. If approved, we will issue a refund to your original method of payment. Please allow up to 10 business days for us to process the refund. Your bank or card issuer may take additional time to post the credit to your account.
Subscriptions
Subscription orders can be skipped, paused, or canceled anytime from your account portal before the next billing date. Once a subscription order has been processed and shipped, it cannot be canceled or refunded, but it is covered by our lost, damaged, or incorrect order policy above.
Gift Cards
Gift card purchases are non-refundable. Orders paid for with a gift card will be refunded to that gift card.
Policy Updates
We may update this policy from time to time. The version posted on this page at the time of your order is the one that applies.
Contact Us
If you have any questions about this policy, please contact us at:
Email: orders@paves.shop
Phone: 317-438-5728
Return address: 1125 W 16th St., Indianapolis, IN 46202
Last updated: November 2, 2026
